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SMS/Text Messaging Terms

SMS / Text Messaging Terms

Effective Date: [Month Day, Year]

Northeast Arkansas Pain Medicine Clinic and The Pain Center of Jonesboro (“The Pain Center,” “we,” “us,” or “our”) may use SMS/text messaging to communicate with patients and website users who have opted in to receive text messages. These SMS / Text Messaging Terms explain how our text messaging program works and what you are agreeing to when you provide consent.

1. Program Description

The Pain Center uses text messaging to communicate operational, service-related information, including:

  • appointment reminders

  • responses to customer inquiries

  • follow-up messages

  • service-related information

Our current public website states that these messages are operational in nature and do not include marketing or promotional content.

2. Opting In

You may opt in to receive text messages from The Pain Center by providing your phone number through a website form or other approved communication method and giving consent to receive text messages.

The current website contact form uses consent language stating that users may agree to receive text messages from The Pain Center sent from (870) 972-0411, with message frequency varying and messages including appointment reminders or service information.

3. Message Frequency

Message frequency varies based on your communication needs and relationship with the practice. The current website states that messages are usually no more than 5 messages per month, though frequency may vary depending on appointments, reminders, and follow-up needs.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan. Your carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. The current website includes this same disclosure.

5. How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any text message.

The current website also states that users may contact the office by phone or email for help or to stop receiving messages, and that a final confirmation text may be sent after unsubscribing.

6. Help and Support

For assistance, reply HELP to a text message or contact us directly:

The Pain Center of JonesboroPhone: (870) 972-0411Email: Scheduling@jonesboropain.comAddress: 505 E Matthews Ave. Ste. 103, Jonesboro, AR 72401

7. Information We Collect for SMS Communications

When you opt in to receive text messages, we may collect and use information such as:

  • your name

  • mobile phone number

  • email address, if provided

  • communication preferences

  • the content of your inquiry or response, when relevant to service communication

The current website states that name, email address, and mobile number may be collected when signing up for SMS updates.

8. How We Use SMS Information

We use SMS-related information to:

  • send appointment reminders

  • respond to inquiries

  • send follow-up messages

  • communicate service-related updates

  • maintain communication records as needed for business or patient-service purposes

The current website states that SMS data is used solely for sending updates, upcoming appointments, reminders related to services, and may include telehealth-related links.

9. Data Sharing and Mobile Privacy

We do not sell, rent, or share mobile numbers, text messaging opt-in data, or text messaging consent information with third parties for marketing or promotional purposes.

The current website expressly states that mobile opt-in and consent information is not shared with third parties for marketing/promotional purposes.

We may use service providers that help us operate communications systems, but any such use must remain consistent with applicable law and our privacy practices.

10. Data Retention

We may retain SMS-related information for as long as reasonably necessary to provide communications, maintain records, comply with legal obligations, resolve disputes, and support business operations.

The current website states that SMS information is retained while a user is subscribed and that deletion may be requested.

11. Changes to These Terms

We may update these SMS / Text Messaging Terms from time to time. When we do, we will revise the Effective Date at the top of this page. Continued participation in our text messaging program after updates are posted means you accept the revised terms.

12. Related Policies

Please also review our:

  • Privacy Policy

  • Notice of Privacy Practices

  • Terms & Conditions

These documents provide additional information about how we handle personal information, website use, and protected health information.

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