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Financial Policy

FINANCIAL POLICY PAGE

Effective Date: [Month Day, Year]

We know nobody loves dealing with the financial side of healthcare. We're going to make it as straightforward as we can. Here's what you need to know about insurance, billing, payments, and scheduling fees before your first visit.


INSURANCE WE ACCEPT

We are in-network with the following insurance plans:

  • Aetna

  • Aetna Medicare Advantage Plans

  • Arkansas Blue Cross and all Arkansas Blue Cross Plans (Blue Cross Medicare, Blue Advantage, Health Advantage, Octave Blue Cross, Skai Blue)

  • Blue Cross FEP

  • All Blue Cross Out of State Plans

  • Arkansas Total Care

  • CareSource

  • Champ VA

  • Cigna

  • Cigna Medicare Advantage Plans

  • Empower

  • Humana

  • Humana Medicare Advantage Plans

  • Medicaid (Arkansas Medicaid — patients must be 18 years of age or older)

  • Medicare

  • MVA Insurance (with attorney representation)

  • Summit

  • Tricare for Life

  • Tricare East/West

  • UMR

  • United Healthcare

  • United Healthcare Medicare Advantage

  • VA Community Care (Veterans with VA Insurance)

  • Wellcare

  • Wellcare by Allwell

  • Workers' Compensation

Not sure if your plan is listed? Call our billing department at (870) 972-0411, Option 2 and we'll verify your coverage before your appointment.


A FEW THINGS TO KNOW ABOUT SPECIFIC PLANS

Arkansas Medicaid We are in-network with Arkansas Medicaid. Patients must be 18 years of age or older to be seen. We are not in-network with out-of-state Medicaid plans including Missouri and Tennessee.

Workers' Compensation We accept Workers' Compensation cases. A prior authorization must be obtained before your first appointment can be scheduled. We will bill your employer or Workers' Compensation carrier directly. If the claim is denied or goes into litigation, the full balance becomes your responsibility and is due within 10 days of the denial date. You must provide employer and carrier information at the time your appointment is made, along with a Notice of Compensation Payable letter.

Motor Vehicle Accident Cases We accept MVA cases. You will need to provide your insurance information and attorney information if you are represented. A prior authorization must be obtained before your appointment is scheduled.

Out-of-Network If your insurance plan is not listed above, you may still be seen based on your out-of-network benefits. Out-of-network plans may involve higher deductibles and copayments. Contact our billing department to discuss your situation before scheduling.

YOUR FINANCIAL RESPONSIBILITY

Your insurance policy is a contract between you and your insurance carrier — not between your carrier and us. We file insurance claims as a courtesy when we have complete and accurate information, but you are ultimately responsible for payment in full for all services provided.

A few important things to understand:

  • Insurance approval does not guarantee payment. If your insurer does not pay, the balance is your responsibility.

  • It is your responsibility to verify that your physician participates in your plan and to understand your deductible, copayment, coinsurance, referral, and authorization requirements.

  • You are responsible for providing accurate and current insurance information at every visit. If a claim cannot be submitted because your information was incomplete or incorrect, you may be responsible for the full charges.

PAYMENTS & BILLING

Payment is due at the time of service.

We accept the following forms of payment:

  • Cash

  • Personal checks

  • All major credit and debit cards

Copayments Copayments for clinic visits are due at the time of service. Any outstanding balance is also due at your appointment unless a payment arrangement has been made and is in good standing.

Procedure Prepayment For procedures performed at The Pain Center of Jonesboro, we collect payment at the time the procedure is scheduled or on the day of the procedure. This amount is based on an estimate of your expected financial responsibility and is not a guarantee of final cost. After insurance processes your claim, you remain responsible for any remaining balance. Any overpayment will be refunded.

Two Bills for Procedures For procedural visits you may receive two separate bills. The bill from The Pain Center of Jonesboro covers facility services only — including supplies, equipment, medications, personnel, the procedure room, and post-procedure observation. Physician services are billed separately to your insurance as a courtesy.

SELF-PAY PATIENTS

We accept self-pay patients. Payment is due in full at the time of service based on our current self-pay fee schedule, which is available from the front desk. There is no self-pay discount.

PAYMENT PLANS & FINANCIAL HARDSHIP

We understand that medical costs can be a burden. We offer the following options:

Monthly Payment Plans Payment plans are available and must be set up with a debit or credit card on file for automatic monthly payments. Any existing payment plan must remain in good standing before each visit.

Reduced Payment Plans Patients who qualify may be eligible for a reduced payment plan. To apply, a financial application must be completed and submitted for review and approval. Ask our front office staff for details.

Balances should be resolved before your next visit unless a payment plan has been arranged.

COST ESTIMATES & THE NO SURPRISES ACT

We provide written pre-procedure cost estimates at checkout when your next appointment or procedure is scheduled. A copy is given to you at that time.

If you need an additional copy of your estimate or have questions about costs before scheduling, ask our front office or scheduling staff and our billing team will assist you.

OUR TWO LOCATIONS

When you become a patient, you may receive care at two related locations — Northeast Arkansas Pain Medicine Clinic and The Pain Center of Jonesboro. Your initial visit takes place at the clinic. Follow-up visits may take place at either location, and procedures are performed at The Pain Center one floor below the clinic. Please review your appointment card carefully to confirm the time, date, and location of your next visit.

SCHEDULING POLICIES

Late Arrivals Please arrive on time. While we will do our best to still see you, a late arrival may result in loss of your scheduled slot and accommodation at the next available opening that day.

Cancellations If you need to cancel, please notify us at least 24 hours in advance so we can offer that time to another patient. We will reschedule you at the earliest available time that works for you.

Late Cancellations & No-Shows Cancellations made less than 24 hours before your appointment and missed appointments create real scheduling and administrative costs. The following fees apply:

  • Clinic visit: $25 per late cancellation or no-show

  • Pain Center procedure visit: $50 per late cancellation or no-show

Repeated missed appointments or late cancellations may affect our ability to continue scheduling future visits.

BILLING CONTACT

Mailing Address: 505 E Matthews Ave, Suite 103 Jonesboro, AR 72401

Phone: (870) 972-0411, Option 2

Email: Scheduling@jonesboropain.com

Our billing team is available Monday through Thursday, 7:45 AM to 4:45 PM.


Questions About Your Bill or Coverage?

Our billing team is happy to help. Call us at (870) 972-0411, Option 2, email us at Scheduling@jonesboropain.com, or stop by during office hours Monday through Thursday, 7:45 AM to 4:45 PM.

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