Privacy Policy

Effective Date: [Month Day, Year]

Northeast Arkansas Pain Medicine Clinic and The Pain Center of Jonesboro (“The Pain Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website, including information submitted through online forms, communications, and related website tools. This Privacy Policy applies to website visitors and website users. It does not replace our Notice of Privacy Practices, which explains how we may use and disclose protected health information in connection with medical care and services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information through our website:

Information You Provide Directly

When you fill out a contact form, patient inquiry form, or other website form, we may collect:

your name
phone number
email address
mailing address, if provided
the contents of your message or inquiry
referral or intake-related details you choose to provide
your communication preferences, including any SMS consent choices you make

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
browser type
device type
operating system
pages viewed
date and time of visit
referring website
general usage and interaction data
cookie and similar tracking information

Information from Third-Party Services

If our website uses third-party services such as website hosting tools, analytics tools, map tools, social media integrations, or form-processing tools, those services may collect or process information in accordance with their own policies and settings.

2. How We Use Information

We may use the information we collect to:

respond to your questions and requests
communicate with you about your inquiry
process contact or intake-related submissions
send appointment-related or service-related communications if you have provided consent or if otherwise permitted
operate, maintain, and improve our website
understand how visitors use our website
protect the security and integrity of our website
comply with legal, regulatory, and compliance obligations
document and manage communications and website submissions

3. SMS and Text Message Communications

If you provide your mobile number and opt in, you may receive text messages from The Pain Center related to:

appointment reminders
responses to customer inquiries
follow-up messages
service-related information

Message frequency may vary. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for assistance.

Consent to receive text messages is not required as a condition of receiving medical care or using our website.

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

with service providers and vendors who help us operate our website or communications
with website hosting, form-processing, analytics, security, and technical support providers
when required by law, subpoena, court order, or legal process
to protect the rights, safety, security, or property of our practice, patients, website users, or others
in connection with a business transfer, merger, acquisition, reorganization, or sale of assets, if applicable
with your consent or at your direction

If you submit information related to patient care, that information may also be handled in accordance with our Notice of Privacy Practices and applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

keep the website functioning properly
remember preferences
understand website traffic and usage patterns
improve performance and user experience
support security and fraud prevention

Some cookies may be set by us, while others may be set by third-party tools or services integrated into the website.

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

For more information, please review our Cookie Policy.

6. Online Tracking and Sensitive Information

Because this is a health care website, we encourage users not to submit unnecessary sensitive or detailed medical information through website forms unless specifically requested.

Any tracking, analytics, and website technology settings used on this site should be configured in a way that is appropriate for a health care practice and consistent with applicable law. We may update our website tools and settings from time to time to support compliance, security, and operational needs.

7. Data Security

We take reasonable administrative, technical, and physical measures to help protect the information collected through our website.

However, no website, internet transmission, email system, or data storage system can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.

Please do not use website forms or general email to send highly sensitive, urgent, or emergency medical information.

8. Data Retention

We retain website-submitted and website-collected information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

responding to your inquiry
maintaining business and communication records
fulfilling legal, regulatory, or compliance requirements
resolving disputes
enforcing agreements
supporting security, auditing, and operational needs

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Your Choices

You may:

choose not to submit information through website forms
opt out of marketing or non-essential communications where applicable
reply STOP to stop SMS messages
adjust your browser settings to limit cookies
contact us to update contact information you previously submitted through the website, where appropriate

10. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through this website without appropriate authorization. If you believe a child has submitted personal information through our website, please contact us so we can review the request and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, services, maps, social media platforms, or other external content. We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. No Emergency Communications Through the Website

This website and its forms are for general information and non-emergency communications only.

Do not use this website, its contact forms, or general email for medical emergencies or urgent medical needs. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. Your continued use of the website after changes are posted means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our website privacy practices, you may contact us at:

Northeast Arkansas Pain Medicine Clinic / The Pain Center of Jonesboro505 E Matthews Ave. Ste. 103Jonesboro, AR 72401Phone: (870) 972-0411Fax: (870) 933-8011Email: Scheduling@jonesboropain.com